Zendesk Suite is an all-encompassing solution for customer service, seamlessly integrating all Zendesk products and add-ons into one robust package. This suite is designed to simplify tasks for your customers, teams, and business, offering four different packaging plans to accommodate every budget and stage of growth.

Key Features

• Expand your channels: Manage and switch between email, live chat, messaging, social, or voice channels without interruption. All these channels are unified in one place via the Agent Workspace.
• Consolidate your tools: House all your favorite tools in one place, including real-time analytics, integrations, and team collaboration functionality.
• Elevate your Suite: This suite includes popular add-ons like Light agents, multibrand, and productivity pack. It also provides access to popular channels like social messaging.

Use Cases

• For Support Only Customers: Go beyond email and offer a hassle-free omnichannel experience.
• For Customers with Multiple Service Providers: Consolidate all your tools in one place, improving agent productivity and reporting.
• For Support Suite Customers: Provides popular add-ons and access to popular channels to elevate your customer experience strategy.

Proof of Success

According to Zendesk, 86% of customers recommend the Suite, 61% of customers upgraded to offer a better omnichannel experience, and 52% of customers agree that the Suite makes it easier to do business with Zendesk. 51% of customers have seen improved visibility into data across multiple channels with Agent Workspace.