What is TheyDo Journey AI?

TheyDo Journey AI is an advanced AI-powered platform designed to transform how organizations map, analyze, and improve customer journeys. Built to provide data-driven insights across customer touchpoints, Journey AI enables businesses to mine feedback, identify friction points, and make strategic decisions that elevate the overall customer experience. It combines retrieval-augmented generation (RAG), sentiment analysis, and AI summarization into one unified journey management tool.

Key Features

• AI-Powered Insight Mining: Automatically analyzes unstructured data from feedback, support tickets, and surveys to extract meaningful insights.
• Sentiment & Variability Analysis: Understands emotional tone and patterns in customer feedback across journey stages.
• Opportunity Detection: Identifies overlooked opportunities and pain points to improve customer experience and operational efficiency.
• Actionable Insight Summaries: Condenses large datasets into easy-to-understand summaries that guide strategic decisions.
• Journey Graph RAG Engine: Uses graph-based retrieval-augmented generation to provide contextual, accurate insight generation across complex journeys.
• Secure and Compliant: Fully GDPR and ISO 27001 compliant with no third-party data sharing.

Pros

• Faster Journey Mapping: Automates insight gathering, letting teams focus on creating better customer experiences.
• Data-Driven Decisions: Removes subjectivity with standardized scoring and sentiment tagging.
• High ROI Potential: Demonstrated cost-saving impact—one retail bank saved €1.3 million annually.
• Context-Aware Insights: AI outputs are grounded in user-defined journey frameworks, improving relevance and precision.
• Scalable for Enterprises: Suited for large teams across retail, finance, healthcare, and education sectors.

Cons

• Setup Complexity: Initial configuration and workflow integration may require time and expertise.
• Learning Curve: Users may need onboarding to effectively navigate advanced journey modeling features.
• Integration Gaps: Compatibility with certain third-party analytics or workflow tools may be limited.

Who is Using Journey AI?

• Customer Experience Managers: Centralizing feedback and aligning teams around journey-based KPIs.
• Retail and Financial Institutions: Detecting and addressing high-impact customer issues for operational savings.
• Data Analysts: Turning large volumes of unstructured feedback into structured, actionable reports.
• Business Strategists: Aligning organizational goals with real-time customer sentiment and behavior data.
• Educators & Healthcare Professionals: Mapping patient and learner journeys for enhanced engagement and service delivery.

Pricing

• Free Trial: Start with a no-cost trial to explore all core features and evaluate fit.
• Enterprise Plans: Customized pricing based on number of users, integrations, and data volume. Contact sales for details.

What Makes Journey AI Unique?

TheyDo Journey AI stands apart with its unique Journey Graph engine — a graph-based retrieval-augmented generation (RAG) system that models the contextual relationship between data points across journeys. Unlike traditional analytics platforms, Journey AI visualizes insights in real time, grounded in your existing journey maps. This structure enables smarter, faster, and more meaningful improvements in how companies understand and improve customer experience at scale.

Summary

TheyDo Journey AI is redefining customer journey management by making insights accessible, actionable, and aligned with business strategy. With powerful AI models, a context-aware RAG engine, and data privacy at its core, Journey AI empowers CX leaders, analysts, and teams to move from reactive fixes to proactive optimization. Whether you’re in banking, healthcare, education, or ecommerce, Journey AI offers a transformative approach to managing customer experience.