Help.center is a AI-powered customer support knowledge base solution designed to quickly provide customers with answers. Trusted by over 500 companies, it is known for its user-friendly interface and efficient features.

Features

• AI Search and AI Chatbot: Help.center offers AI-powered search and chatbot, allowing customers to resolve issues quickly, reducing resolution times and deflecting repetitive support tickets.
• Automatic Learning: The AI does not require initial setup time. It continuously improves its knowledge with each added or modified article, using help center articles, custom FAQs, and external websites.
• Multilingual Support: Regardless of the language used by customers, Help.center provides consistent support.
• 24x7 Support: Offers customer support around the clock, even when support agents are unavailable.
• Easy to use Article Editor: Enjoy a seamless article creation experience, with the ability to easily add tables, images, videos, and SEO data.
• Create tickets in other Support Tools: Forward customer support tickets to your preferred tool by adding your support email address under Help.center Settings.

Use Cases

• Importing Articles: Import existing help articles from knowledge bases such as Intercom, Crisp, Zendesk, or Freshdesk in one click.
• Custom Domain: Change yourcompany.help.center to your custom domain like help.yourcompany.com.
• Improving AI Answers: Modify article content to automatically improve AI answers, and provide additional information to enhance AI responses.
• Using Website Content in AI: In addition to help articles, AI can use website content to answer customer questions.

Security

Help.center's servers and databases are hosted by AWS in the EU region. If you use their AI features, your data may be processed outside of the EU by Open AI chatGPT.