Forethought's SupportGPT™ is an AI platform that aims to automate and enhance customer support procedures. It offers a set of key features and benefits:

• Solve: It automates responses to common queries through any communication channel.
• Triage: It adds sentiment and intent analysis to cases, prioritizing and routing them based on urgency.
• Assist: It equips agents with relevant knowledge and suggests responses using generative AI.
• Discover: It measures ROI, identifies and resolves gaps, and tracks performance in real time.

The use cases for Forethought's SupportGPT™ are suitable for various industries:

• E-commerce: It streamlines customer service for online retailers.
• SaaS: It enhances support processes for software service providers.
• FinTech: It improves customer experience in the financial technology sector.

In summary, Forethought's generative AI platform offers efficient and cost-effective solutions for customer support across a wide range of industries.