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Added on May 30, 2023
Modern customer service using Cordless
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Cordless is a contact center solution powered by AI that assists customer support teams in delivering better service over the phone.

Main features include:

  • Real-time call transcription: Saves time and enhances accuracy by transcribing calls as they happen
  • Conversation intelligence: Analyzes calls to offer insights into customer behavior and preferences
  • Sentiment analysis: Assesses the emotional tone of calls to help agents respond appropriately
  • And much more!

Cordless is particularly suitable for businesses seeking to enhance the customer experience over the phone.

Potential applications include:

  • Customer support: Equips agents with the necessary tools for efficiently handling customer inquiries
  • Sales: Provides insights into customer needs and preferences to aid sales teams in closing deals more effectively
  • Marketing: Offers valuable data on customer behavior and preferences to enhance marketing campaigns
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