Collectif has been developed to cater specifically to SaaS businesses as an AI User Research software. The main goal is to simplify user research processes and automate analysis, helping businesses uncover valuable insights hidden within support tickets, feedback forms, sales calls, and other sources.

Key Features:

• Connect your tools: It provides the ability to connect all the tools utilized within your company or upload interviews, transforming all interactions into a user-friendly dashboard.
• Identify Themes, Find Evidence with Ease: The software is capable of converting customer feedback across their entire journey into insights, linked to their source for complete context.
• Save Hours on Research: By selecting the topic, time frame, and asking questions, users can obtain answers along with every piece of evidence it was based on, thus saving significant research time.
• All in One Place: It consolidates all relevant resources in a few clicks, enabling users to take notes, comment, and share easily.

Applications:

• Product Research & UX: Prioritize bug fixes based on frequency in support tickets, expedite interview analysis with transcriptions, summaries, and auto-tagging, and leverage feedback from lost deals to guide product direction.
• CSM: Identify gaps in the customer education program, assist users in problem-solving, evaluate the overall experience using sentiment from reviews and feedback forms, and have a single dashboard to report on CX metrics such as NPS or CSAT.
• Marketing: Gain insight into customer decision-making through sales call summaries, establish messaging and information hierarchy based on topic frequency, and adjust promotional strategies based on patterns from deal and churn reasons.