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Updates on July 28, 2023
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Contact Center Software meets AI
Pricing Model:
Subcategory:Customer Support
Collab offers an advanced Cloud Contact Center with AI capabilities to more than 600 customers across 70 countries. For over 15 years, Collab has been driving Digital Transformation for businesses and has established a strong partner network.
The key features of Collab's Cloud Contact Center include:
- Omnichannel management of various communication channels like voice, video, e-mail, instant messaging, and social media within a single interface
- WebRTC based system that works on any browser
- Self-service options through IVR and Bots
- Real-time Advanced Reporting capabilities
- Quality monitoring using Speech Analytics
- Voice & Screen Recording functionalities
- Intelligent routing for efficient call handling
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